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  • Customers like
    • Cabo azul1
    • Ease in booking over the phone1
  • Customers don't like
    • High maintenance fees dishonesty5
    • Huge maintenance fees4
    • Fee increases1

  • Aug 17
  • Hotels and Resorts
  • Fort Worth, Texas
  • 61
  • REVIEW RATING 4/5

Very sad to hear your story. My friend called me to say she cancelled her Diamond contract (within the specified time). Although Diamond is working to slow up the process, I have diligently researched all of their business entities. Doesn't look promising to do business with them. My friend owned Monarch outright & Diamond talked her into "upgrading" to Diamond. She was never knew that... Read more

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  • Jul 22
  • Hotels and Resorts
  • Los Angeles, California
  • Monarch Grand Vacations Ownership
  • 129
  • REVIEW RATING 5/5

My husband and I feel what every single one of you have commented on the reviews on monarch now diamond. Not very happy at all with the wY diamond is trying to get us to buy in to their time share. I feel we shouldn't that the bought monarch and should have grandfathered us in. If there is a lawsuit lease voy t us in because we are tired of seeing our fees go up. At some point it's mor even... Read more

Was this review helpful? 3 0

  • Jul 16
  • Hotels and Resorts
  • Melbourne, Florida
  • Monarch Grand Vacations Ownership
  • 117
  • REVIEW RATING 5/5

Originally I was an owner of two units with Club/ Navigo, Island One. I never had any issues with them and after the fact found out they went bankrupt and Diamond took them over. However the point structure and fee maintenance pricing was not even similar. I had two month left to pay on one of the units and would have owned it and they will not give me the paper so I can sell it. They say I... Read more

Was this review helpful? 2 0

  • Jul 03
  • Hotels and Resorts
  • Los Angeles, California
  • Monarch Grand Vacations Club Connection
  • 130
  • REVIEW RATING 4/5

Anyone that is filing a law suit, I would like to join in on it. I have many stories of how deceitful they were. I tried countless times to book accommodation and for a simple vacation and they always told me nothing was available even when I tried 3 months out, even though they originally told me I would only need to book 2 weeks in advance. I paid thousands and never even got my free flights... Read more

Was this review helpful? 3 0

  • Jun 18
  • Hotels and Resorts
  • Hacienda Heights, California
  • Timeshare
  • 1
  • 1
  • 279
  • REVIEW RATING 5/5

My husband and I bought Monarch in the 90's and paid it off very fast. We are now divorced and have been splitting paying the maintenance fees. We never use it but have no choice but to pay...Diamond people have called me and hassled me to convert over to them and kept putting on the pressure on me even after I told them I have mounting medical bills due to having had breast cancer. I really... Read more

Was this review helpful? 3 0

  • Jun 04
  • Hotels and Resorts
  • North Hollywood, California
  • Timeshare
  • 1
  • 1
  • 248
  • REVIEW RATING 5/5

My husband and I purchased a Pacific Monarch Timeshare in 2008 from Palm Springs Palm Canyon Resort. We were very reluctant even at that time of making the investment. Since that time getting a reservation hasn’t been easy especially in the summer months and the upkeep hasn’t improved but the maintenance fees are constantly increasing. The Laguna location is the most difficult to book but is the... Read more

Was this review helpful? 7 0

  • Apr 28
  • Hotels and Resorts
  • La Verne, California
  • Timeshare
  • 20
  • 20
  • 420
  • REVIEW RATING 5/5

Please add me to your lawsuit. fxnewman@hotmail.com 20 years ago, we joined Monarch largely because they told us that they would be building a hotel in Hawaii within 5 years. That turned out to be a lie or, at least a dishonest sales ploy to get people to join. We have felt cheated about that for a long time. We have also often been disappointed and even embarrassed at the quality of the... Read more

Was this review helpful? 15 0

  • Apr 21
  • Hotels and Resorts
  • El Dorado Hills, California
  • Timeshare
  • 1
  • 1
  • 207
  • REVIEW RATING 4/5

When I first joined Monarch, my fees were in the range of $300 per year every other year. I now pay in the range of $1000 per year every year. We now have points and are with Diamond Resorts and pay these fees every year even though we can only use our points 1 out of every 2 years thus paying in the range of $2000 for a 2 bedroom week at the Cancun in Las Vegas (and a simple benefit like WiFi... Read more

Was this review helpful? 3 0

  • Apr 12
  • Hotels and Resorts
  • Diamond Bar, California
  • Timeshare
  • 255
  • REVIEW RATING 5/5

Purchased a Pacific Monarch Timeshare in 2004 from Palm Springs Palm Canyon Resort. Since the time me and my wife purchased the timeshare, we have not seen any improvements at Monarchs Resorts. But each year our maintenance fee has increased. We were approached by Diamond (for a large amount of money) to come over to their side for better and added Resorts. We did not, but we know several people... Read more

Was this review helpful? 8 0

I am extremely unhappy with this timeshare. I am dissatisfied with the availability of the different locations, it is always difficult to access my points to make reservations. I have owned this timeshare for ten years and the raising prices are disturbing. It was an absolute mistake to buy this timeshare. Add comment

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