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I just converted my Monarch to Diamond for less than 400.00 my maintenance fees are 600.00 Year and they gave us a tablet to use anyway we want to since Diamond took over the Cancun in Los Vegas major changes have taken place more security more staff and when went to...
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Anonymous
R Johnson 58

Me and my wife just did the same thing on 4 August 2017 and was told the same thing about Monarch I just got a bill for Monarch in the mail I called it in and the lady from di...

#1085427
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I thought It's about having a vacation but its about the Diamond Resort making more money. I'm paying my fee to diamond but I don't get any perks not asking for a lot but not even discount at hotels because I'm still a monarch member wow. That is why I do not tell...
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#1072365
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This timeshare was given as a gift to me by my parents back in 2006/2007. At first I was very happy knowing that this company had a lot to offer and many destinations to choose form. Within a year, my soon to be ex-wife wanted to extend our one week vacation package...
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1.8
I didn't like
  • Huge maintenance fees
  • Fee increases
  • Racketeering
#1058357
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Monarch Grand Vacations - D. Wade

Monarch Grand Vacations
#1105144
Monarch and Diamond resorts are dishonest companies and if there is a suit against these companies please add us to your list.
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Monarch Grand Vacations - Trickery!

Monarch Grand Vacations
#1096065
After purchasing a package I found out the dues are for life and your children will have to pay those when you die! It never ends! What a ripe off. I'm in my late thirties and will continue to pay for a mistake (buying this junk) until I die. I've spend thousands to sell it. It no takers! I'm stuck in a terrible situation!
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Monarch Grand Vacations Vacation Ownership Review

Monarch Grand Vacations
#970608
1.5
Details
Very hard to use. Our original contract is NOT being honored as they have sold out repeatedly. And just changed hands again. They won't take it back. NEVER buy time share.....they refuse to help. Then they trick you into upgrading to their point system...right.....such a joke. Count us in for a class action law suit. We want OUT bug not by PAYING $3000 to do it to a take over company
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
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Monarch Grand Vacations Customer Care Review

Monarch Grand Vacations
#905980
1.4
Details
If there is a class action against palm canyon I would like to be included. Im a long time owner since 1998 and since Pacfic Monarch have taken over its been a nightmare. I have been harassed and bully by there sells department
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Value for money
Website
...
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Anonymous
Pam McB

We were told the same thing by Diamond Resorts. And they said if we didn't transfer over it would be hard to get anything booked cuz their owners get first pick!!! Sure enough...

Anonymous
Anonymous

Diamond is just as bad as Monarch Grand. We were just told we would need to pay an additional $11,000 + to transition over to Diamond. What a rip off!!! I'm beginning to to...

#1013427
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I did not use them and paid excessive up front dollars and Everytime we wanted to use it was not available. Now that we have the loan paid off they are charging exorbadent maintenance fees every 3 or 4 months. We are out close to $20,000 and for what? And these...
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Anonymous
Anonymous

Yes Chris and Julie we are going thru the same thing with Diamond Resorts too! We paid off the loan and nothing is available and HOA Maintenance fees are sky high every 3 to 4...

1.0
#1007190
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I just lost my two years worth of points which I have always been able to transfer to Interval,but was told I can longer do this.Was given ridiculous options,like registering in person tonight at resort some distance away for only 2 nights. So I've lost everything I...
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#964407
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I went to transfer my points to Interval and was told I had no points to transfer. Called Monarch. Was told my points expired tonight and can't be used anymore. Just paid $1080 in dues and can't use my time. New rules. Diamond converted Monarch to points, which are now...
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#964393
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I can't tell what year these reviews are written. I would love to join a class action suit. My fees are now over $1500/year which is for 1 week. I usually save up for 2 weeks, which will cost me $3000 for my vacation, which does not consider the astronomical purchase...
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Anonymous
Anonymous

I have Monarch and cannot use any resort. They seem to be always booked but when you go to the resorts page, they have many vacancies. Anyone out there putting together a laws...

Anonymous
Anonymous

Where do we send complaints ?

#963865
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Just had a meeting with a Diamond resorts rep about our MGV and were told that we need to switch to diamond resort or face HOA fees as high as 500,00 per quarter and even be hit with a "special assessment " that could be whatever price diamond resorts wants to give...
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Anonymous
Anonymous

I agree - we feel totally scammed. We have been getting bills for HOA and fees up to $1400 a quarter! I would love to sell my timeshare if we can find a legitimate way to do i...

Anonymous
Anonymous

Those were scare tactics designed to make a sale. You can keep the exact contract you have, and nothing terrible will happen. You might want to log in to www.tug2.net to vie...

1.0
I didn't like
  • Dishonesty sales person not bilingual
  • Racketeering
  • Worthless vacation points
#930442
Reply to reviews
I am a Diamond ILX owner, but wrote an article that references Monarch for TheStreet. I have been interacting with people dedicated to reforming deceptive and fraudulent timeshare practices. I wrote an open letter to Stephen Cloobeck which was published yesterday,...
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Anonymous
Anonymous

A marvelous compendium of information. Good luck in your pursuit of fairness in the industry. You might want to go to Virginia Beach to see how the Diamond buyout of Gold Ke...

#915210
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