30 comments

I am an owner and have been since 2002. I have yet to read one complaint in here that has any leg to stand on.

Owner Updates and Sales Pitches: While I don't always appreciate going through the owner updates and the sales speeches each time, we also have the ability to turn them down. They are not required. I do agree I am not crazy about a lot of phone calls, but when you say no, they are fine with it.

Extra charges for over the phone payments: That isn't uncommon. If you don't want to make the extra charge, mail your payment early enough that it is posted to your account before the due date. That isn't anything new. We all know to do that. If you want to make a payment over the phone, many places charge for that convenience fee. If you want to wait until the last minute, so be it if you gamble with the chance of a late fee.

Holiday extra charges: of course if you get a promotional package and want to use it over a holiday there is a chance there is a different fee. Many places simply block those dates out completely for holidays.

Run down places? I've been to nearly all of the MGV resorts and have yet to see them run down. Of course the older resorts are not like new but eventually they do remodel. They did the one in Palm Springs (Palm Canyon). Unless we want to pay higher payments, how can we expect everything to be new at all times. Everything ages (including US) And has been brought up by other owners, now they are building from the ground up. The new resorts are fabulous.

Increases in dues? when? where? the only time they go up is when you buy into bigger packages.

I could go on and on... I have yet to read one thing here that holds water.

If you are a potential owner and reading with concern these complaints, check it out for your own reasoning.

My only complaint which is minor in the years I have had a MGV ownership is we have a hard time getting into the resort in Ramona due to its limited availability each year we go to San Diego in July. This will be our first year to stay there then. The older resorts do have people who already had ownerships under other plans before MGV bought them out and they get first chance to book at those resorts. That would be my only complaint. And it is only fair since they had ownership first.

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Anonymous
#532520

For 17 years Monarch Grand Vacation resorts was our vacation destinations. We bought points, paid them off and bought more. A little over three years ago we started having real trouble getting a reservation at any of the resorts. I own a small business and planning a long vacation is sometimes difficult, but Monarchs excape time was perfect for us. I purchased membership for all of my grown children and their children back when you had to be a Monarch owner to use the resorts. If you visited the resorts you had to wear a wrist band for the day.

Things changed so badly. I tried for a year to get a reservation in Vegas as a family reunion around the holidays. I asked for ANY week June - August at any resort. We attended owners meetings and were told by managers, to "just give them a call and they would see to it that we got a reservation." It did not work.

Dues started going up. It was explained to us that as people were defaulting on their contracts, we (the owners) are taking up some of the slack!!

The final blow is when after being on the waiting list from Dec. to May, calling every 10 days or so,with no availability, my son got a reservation on line directly through the resort for less than my payment.

I was furious, Monarch said that "because they were having so much trouble meeting their financial responsibilities they sold rooms to their contractors who post them on line."

Leaves me making payments,increased dues payments,unable to get into a resort and very sad to see Monarch had become like so many other time share plans that just don't work.Save you money,MGV is about as good as Glen Ivy!!!

Snydery
#507777

I'm interested in initiating a legal complaint against these crooks, but it would be more effective to unite in a class action suit. Anyone who can help??

Anonymous
#472933

I'm sorry but Monarch Grand Vacations have given me tons of free vacations to my favorite resort in Las Vegas, it's sad to see all of these complaints. Not only have I gotten to stay in a GREAT place in Vegas free MANY times!

and greatly enjoyed the water slides with my son there but I also won and redeemed a free Hawaii Vacation by spinning the wheel and this was after I had declined the Vacation Share.

These guys are hard sellers YES but honest to the core, you just have to listen to what they are offering instead of just expecting something for free. Listen!

Anonymous
#429511

We bought this time share 3 years ago and I hate it!!! That talk they give you to buy in is so full of lies!!

You never can get rooms when you want, customer service sucks, kids rooms are a joke, ran down resorts, and i could go on and on. Now I'm finding out that my payments that I have been paying more on haven't been going to the principal balance...no surprise there...SCAMMERS. They talk about how you can resale...bull...I have asked for help on this and they won't give me any.

I agree with the other people who want out...if you are so caring about customer service then let people who want in buy ours!! Why will they not do that....because they are scams that's why!

mtcobra99
to christi Killeen, Texas, United States #652070

they dont care they just want there money, i "ve owned mine for 12 years, my dues have trippled. i called them to give my timeshare back for free because i lost my job and they wouldnt take it..

i have gone through 2 scammer resale companies in florida for thousands of dollars they couldnt sell it or give it away...

these people are legalized crooks...they say they cant take it back free and clear.. they have to approve who you give it to...

Anonymous
to christi Los Angeles, California, United States #661597

I asked about reselling the timeshare and I was told it has to be paid off before they give you the paperwork to sell it. So I'm stuck with this until it's paid off.

I can't even find the details on the loan. I was told I have to call Diamond resorts to get info on my loan.

Anonymous
#369094

Mgv rocks I've been an owner since dec 2005 I personally took the time to educate myself about the perfect timeshare for me and my family. After vacationing with my sister timeshare for 9yrs I knew exactly what my family needed.

I could't be more pleased with all of Monarchgrandvacations timeshare villa locations. If you are an owner and are having issues speak directly to the manager of that particular location have all your fact straight and proof to back theme up. Don't hesitate to let the manager on duty know. By law you have a certain amount of days to cancel your timeshare

Purchase agreement it called buyers remorse.

Your financial officer for your loan can assist you with late fees you have dilemmas paying. I had issues and the loan officers did indeed save me plenty on late fees so smile owners were all here to help one another.

Anonymous
#362242

JC

Why don't you contact someone high up in the compnay to get your problem handled? I had an issue once (I have owned since 2003) and they handled it right away and I have been happy since

Winnie

Anonymous
#361586

WORST, WORST, WORST decisions ever made by purchasing this timeshare. I've owned it since 2000, nothing good comes out of it but pain dealing with the people who work there.

They are all bunch of liars and CROOKS. I just don't want anybody to make the same mistake I did by purchasing it.

Anonymous
#358728

Some of the comments from the people who work for monarch are astounding. I literally just bought one lastnight and im begining to think twice about it.

seems like you trying to defend the compAny in a negative way is admitting to guilt.

Everyone has a right to complain freely and spending this much money if I am scammed i would be angry. Just saying after all these comments i better make a decision weather i want to cancel in the next 5 days.

Anonymous
#278065

Great idea for all you young never traveled people. We are older and have traveled the world on our own reasonably and very satisfied. Almost signed on to the plan but not good enough for what we desire.NOT (young noisy happy playing kids with mom & pop).

Thanks anyway for the SouthWest tickets.

Anonymous
#276944

I have been a MGV owner since 2003. Love it!

We have always been able to reserve the locations we want.

Reservations staff is knowledgeable and very helpful. Apparently a lot of people like the MG facilities because we trade through II and always get upgrades - so obviously II doesn't have trouble selling MG.

Anonymous
#274985

8 more hours? there is a cancellation period? of how many hours?

Anonymous
#237816

I got this timeshare long ago and never was able to use it, never had to money to go to the places to. then Kids came along and finances are worse off.

My biggest complant is there is no way to easily get out. They say they are resalable but they wont help you or just sale you spot to some new ownwer. whats the dif, they could just sucker the next person and pay you off?

this is just like paying to cross abridge that is payed for and already has a budget to run it and maintain it.

I should have bought a space on the moon.

I would at least be able afford to see it.

These are hard times and just another company not willing to do the right thing and help anyone out of a jam!

Dave :?

Anonymous
#226807

Hey All, I work for Monarch Grand Vacations and I have not read one thing on this site that is negative that is true. We are trained to give the best possible customer service to our Owners and strive to keep them satisfied.

We appreciate them so much. Without them we would not have jobs! Of course there are rules Owners have to abide by. If the Owners take the time to learn about their Timeshare and also get suggestions on how to book from the Reservations Agents they will be satisfied.

The rest of you who are making up "stories" to make the company sound bad, shame on you! Grow up and educate yourself on YOUR Timeshare that YOU purchased!

mtcobra99
to Joyce Killeen, Texas, United States #652073

ok tell me how to get out of mine without spending thousands of dollars or burdening someone else with these outrageous quarterly fees.. they wont even take it back for free and its paid for

Anonymous
#160625

I work here and your all dumb! If your smart and read the fine print and learn the program youwont have any problems. :p

Anonymous
#150414

WOW!!! I'm cutting and pasting this from another subject on MGV. this should tell us all a valuable lesson about these "consumer" sites. this is so true. By the way MGV rocks our family. Going to Vegas foir the 4th of July and Brian Head for skiing on Christmas.

2. Written by JG, on 12-05-2010 13:59

This is my repentance. A couple of years ago I was not in a good place in my life and I worked for Pacific Monarch Resorts (PMR) which sells Monarch Grand Vacations. I was terminated from the company for good reason and looking back realize how right they were in terminating me. But at the time I wanted to do everything I could to “make them pay” for how they wronged me. In doing so I created bogus identities on various web pages as if I was a client and I complained and made up scenarios that were not true, in order to make the company look bad. On this web site alone (www.pissedoffconsumer.com) I created from my count, 18 or more different bogus complaints. Now that I have reached a different point in my life I realize how wrong this was. PMR was when I worked for them and they are now (I still have friends that work there) a great company. They care not only for their employees but also their timeshare owners and they provide a service that helps lots of families take awesome vacations. Again, due to my immaturity and other issues did not appreciate that or realize it at the time.

I have tried to contact this web page and have my bogus complaints removed but they have not been willing to do so, so I have chosen to do what I can to make anyone aware of what I have done. I apologize to Pacific Monarch Resorts, the owners of the company and all the employees for what I have done and also apologize to any and all consumers who might have viewed my lies and made a decision to either not tour or purchase or do anything else that might have been detrimental to PMR‘s business and that consumer’s family. I highly recommend the Monarch Grand Vacations product and know for a fact many, many, many people (from when I worked there) that love the product and what it has done for them.

I will continue to try to remove what I have done. It literally makes me feel sick, so again, this is my attempt at repentance. If anyone would like to contact me for any reason or has questions, I can be reached at 15catch15@gmail.com

JG

Anonymous
#147532

We've been owners for a few years now and we've had nothing but positive experiences with them. Something always seems to happen with our payments (always our fault or the banks fault, not theirs) and they have been nothing but patient and polite with us. They bend over backwards to answer my questions whenever I call to ask about something and are always very friendly.

Anonymous
#144412

A friend of ours who is an owner with MGV (as we are, 8 years) told us about this site. Unbelievable.

I thought he was joking. I guess you can't make everyone happy but this is one of the best purchases we have ever made. We have always gotten what we wanted with MGV and the exchange company (Going to Maui in August baby!!!!).

I'm not sure what all these complainers problems are but they have to be exaggerations. I love MGV

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