These are complaints regarding Monarch Grand Vacations?
I am an owner and have been since 2002. I have yet to read one complaint in here that has any leg to stand on.
Owner Updates and Sales Pitches: While I don't always appreciate going through the owner updates and the sales speeches each time, we also have the ability to turn them down. They are not required. I do agree I am not crazy about a lot of phone calls, but when you say no, they are fine with it.
Extra charges for over the phone payments: That isn't uncommon. If you don't want to make the extra charge, mail your payment early enough that it is posted to your account before the due date. That isn't anything new. We all know to do that. If you want to make a payment over the phone, many places charge for that convenience fee. If you want to wait until the last minute, so be it if you gamble with the chance of a late fee.
Holiday extra charges: of course if you get a promotional package and want to use it over a holiday there is a chance there is a different fee. Many places simply block those dates out completely for holidays.
Run down places? I've been to nearly all of the MGV resorts and have yet to see them run down. Of course the older resorts are not like new but eventually they do remodel. They did the one in Palm Springs (Palm Canyon). Unless we want to pay higher payments, how can we expect everything to be new at all times. Everything ages (including US) And has been brought up by other owners, now they are building from the ground up. The new resorts are fabulous.
Increases in dues? when? where? the only time they go up is when you buy into bigger packages.
I could go on and on... I have yet to read one thing here that holds water.
If you are a potential owner and reading with concern these complaints, check it out for your own reasoning.
My only complaint which is minor in the years I have had a MGV ownership is we have a hard time getting into the resort in Ramona due to its limited availability each year we go to San Diego in July. This will be our first year to stay there then. The older resorts do have people who already had ownerships under other plans before MGV bought them out and they get first chance to book at those resorts. That would be my only complaint. And it is only fair since they had ownership first.