I bought in Vegas on Feb 08 and they never debited my account for the first payment on the 19th of March.Then they proceeded to tell me I was late on my payments even though they did debit my account and tried to charge me late fees.
They were sending my statements to the wrong P.O. Box in the wrong town with the wrong zip code. Where they got that from I haven't a clue. Then for some strange reason my quarterly dues were on time, debited from my account, how come?
Then, I found out that I was paying another accounts monthly payment and dues ON TIME while mine were late. This cost me 180.00 in over draft fees to the tune of 3x157.00 and 211.00 plus my payments of 160.00 x 4 and the 86.00 dues and 180.00 OD charges. I incurred the charges because I refused to put money into a compromised account. I called accounting and they blamed me for not paying my automatic debit payments even though it was coming out anyway, for 2 accounts!
Why. I call it LOI.
Lack of Intelligence.I suggest to anyone dealing with Monarch Grand, " Check your bank statements and make sure you have your points and pay close attention to your account." Eventually something will go wrong and you are to blame.
Monetary Loss: $200.